Thankful for a Dad who taught by showing not telling — Sometimes you are lucky enough to know someone that just raises your standards. Not to make you feel worse about yourself but to show you how much more you can be. …

How mediocre leaders teach us just as much as those we respect. My gratitude blog enters its sixth week and I’m conscious that those of you who don’t know me, may read these posts and think I’ve had the great fortune of happening across great leaders and mentors throughout my…

I’d like to dedicate this week’s gratitude blog to teachers. — I’m sure there’s a number of teachers that YOU could name drop here that impacted your life in a way that was meaningful and please do, let me know in the comments below. …

My gratitude blog today focuses on someone I’ve never met but have spent 30 minutes with each & every day, for the last couple of months. And — my wife’s cool with it. The challenge with working from home, as many of us have had to do in recent months…

Service matters more today than ever before — How can a driver make a significant impact on the delivered food experience in the same way as an excellent server can during a dine-in experience? This thoughts was prompted by Jannelle Sallenave’s post yesterday (Head of Uber Eats in North America) who referenced a guest asking a driver for…

The harsh reality of reducing capacity & unwilling consumer interest Reopening restaurants without a clear idea on capacity reduction could lead many restaurateurs to ruin. Unless real thought is applied to the number of tables served in any given seating, the level of revenue reduction could be as high as…

No-one needs me to say that beverages are a critical part of any restaurant’s profitability mix. Alongside desserts, they are the category that every server is schooled to up-sell to the best of their ability. But how does this now work in an off premise only world? As many restaurants…

How Delivery Service Providers support retailers — It’s strange to me that Zomato are making the strides to support overstretched retail grocery delivery challenges in over 80 cities in India but Deliveroo in cities like London have not. Having a vertically integrated hold on the UK delivery market, deliveroo are well placed to support more given nearly…

What happens when we get bored of self isolation I’ve lost track of how many days self isolation has been in force now but it probably feels a lot longer than it actually is. Although as committed as I am to maintaining the practice of self isolation, I fear that…